These quotations are ideally suited for presentations, articles, and speeches related to customer service.
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A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.
Unknown
A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.
Unknown
As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.
Unknown
Be everywhere, do everything, and never fail to astonish the customer.
Macy’s Motto
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Alessandra
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
Jeffrey Gitomer
Coming together is a beginning. Keeping together is progress. Working together is success.
Henry Ford
Common sense if of paramount importance in business and customer service.
Unknown
Customer complaints are the schoolbooks from which we learn.
Unknown
Customer service is awareness of needs, problems, fears and aspirations.
Unknown
Although your customers won’t love you if you give bad service, your competitors will.
Kate Zabriskie
Customer service is training people how to serve clients in an outstanding fashion.
Unknown
Customers are an investment. Maximize your return.
PeopleSoft Ad
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter V.P., British Airways
Customers who don’t get support become someone else’s customers.
Brigade Ad
Do what you do so well that they will want to see it again and bring their friends.
Walt Disney
Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
Gene Buckley, Sikorsky Aircraft
Every great business is built on friendship.
JC Penney
Forget about the sales you hope to make and concentrate on the service you want to render.
Harry Bullis
Good leaders must first become good servants.
Robert Greenleaf
Good service is good business.
Siebel ad
Here is a simple but powerful rule: always give people more than what they expect to get.
Nelson Boswell
I don’t think companies will ever be really done with being as focused on their customers as they could be.
Adam Klaber
Chances are they won’t buy.
Tom Watson
I won’t complain. I just won’t come back.
Brown & Williamson Tobacco Ad
If Franz Kafka were alive today he’d be writing about customer service.
Jonathan Alter
If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.
Mark Perrault, Rally Stores
If we don’t take care of our customers, someone else will.
Unknown
If you don’t genuinely like your customers, If you don’t understand that you work for your mislabeled subordinates, then you know nothing of leadership. You know only tyranny.
Dee Hock, CEO Emertus
If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working. That’s the key -listening to make sure that you understand the customers and that you make them feel that you understand. When a customer calls up with a complaint, we obviously can’t change the past. But we have to deal with the problem.
Penny Handscomb
If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?
Dale Dauten
In business you get what you want by giving other people what they want.
Alice MacDougall
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Doug Warner
It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
Doug Smith
Let me pass, I have to follow them, I am their leader.
Alexandra Ledru-Rollin
Maybe ‘Customer Service’ should be more than one department.
SAP Ad
Never underestimate the power of the irate customer.
Joel Ross
Organizations have more to fear from lack of quality internal customer service than from any level of external customer service.
Ron Tillotson
People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.
Theo Michelson, State Farm Insurance
People expect good service but few are willing to give it.
Robert Gately
People perform best and deliver the best customer service when they like what they do.
Unknown
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
Quality, is job one.
Ford Company
Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.
William H. Davidow
The customer’s perception is your reality.
Kate Zabriskie
The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
Max DePree
The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.
William James, Psychologist
The longer you wait, the harder it is to produce outstanding customer service.
William H. Davidow
The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.
John Woods
The quality of our work depends on the quality of our people.
Unknown
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Peter Drucker
The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price.
Eugene B. Habecker
The way to a customer’s heart and wallet lies in how well we initially serve our customers and recover from poor service.
Unknown
There are no traffic jams along the extra mile.
Roger Staubach
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton
There’s a place in the world for any business that takes care of its customers–after the sale.
Harvey MacKay
To begin with, that use of automation on the phone lines is a bad move. Call centers are designed to get ‘em on the line, get ‘em off the line. But what companies forget is that customers know when they’re being treated badly. And when you’re not treated well, you’re going to go somewhere else or make the company pay. You’re going to call back, madder, and go for management -maybe with lawsuits.
Ann Humphries
To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.
Unknown
Treat every customer as if they sign your paycheck … because they do.
Unknown
Unless you have 100% customer satisfaction … you must improve.
Horst Schulz
Washrooms will always tell if your company cares about its customers.
Unknown
We make our money out of our friends. Our enemies will not do business with us.
Elbert Hubbard
Well done is better than well said.
Benjamin Franklin
What we are doing is satisfying the American public. That is our job. I always say we have to give most of the people what they want most of the time. That is what is expected of us.
William Paley
Whatever your business is, talk to your customers and provide them with what they want. It makes sense.
Robert Bowman, CEO Major League Baseball Advanced Media
When you serve the customer better, there’s always a return on your investment.
Kara Parlin
When you start viewing your customers as interruptions, you’re going to have problems.
Kate Zabriskie
Without great employees you can never have great customer service.
Richard F. Gerson
You are serving a customer, not a life sentence. Learn how to enjoy your work.
Laurie McIntosh
You cannot always control circumstances, but you can control your own thoughts.
Charles Popplestown
You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services.
Joe Paterno
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
Jerry Fritz
Your best customers leave quite an impression. Do the same, and they won’t leave at all.
SAP Ad
Your customers expect your entire operation to revolve around them.
SAP Ad
Your most unhappy customers are your greatest source of learning.
Bill Gates