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Why Customer Service Excellence is Important?

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Customer Service It’s Not Just About Your Customer Service Front Liners

customer service frontline

Customer Service is not just about your customer service front-liners or your sales staff.

Although these front- liners are very critical.

IT'S MORE THAN THAT...

It involves creating and implementing a culture and leadership structure 

that will empower, nurture and motivate all your employees to deliver that 'Memorable' Customer Experience. 
 
Just like the reality shows where the judges PRESS the button to vote.Your customers are the judges of your organization and they vote with their money or their feet.
 
If they are not happy, they just walk away to your competitor.They will judge your company based on their experiences with your product, the service and the people.
 
Firstly, for example they may evaluate the quality of your product or its value for money.
 
But they will also notice other things like your car park facilities
and the ease of access or the cleanliness of your office or display area.
 
They will certainly notice the responsiveness of your staff,
their courtesy and helpfulness.
 
They will even judge your company, the way your staff talk to each other 
and communicate with your Manager.

It all counts!

top management

Leadership Leads the Way

Everyone in any organization takes their lead from the top.

Do you will agree with me?

Employees will adopt the leadership culture.

How would you feel if your leadership walks the talk by praising

and recognizing employees 'going for the extra mile' for the customer?
 
Surely, this would encourage the Customer Service Teams
to feel more positive and confident in doing the same. 
 
If your leadership demonstrates irritation or annoyance with the Customers,
or worse still, treats them as irrelevant to the Company, this will be reflected in the front line Teams.
 
The Leadership are role models; employees model their attitudes, values and behaviors.

 

Why measuring the service is important?  

What gets measured gets done or stands still.  

So the management needs to be measuring the right things.

Just imagine when you go to a shop,  the cashier does not make eye contact, 

finishes stacking the shelves before serving you or  
puts the money down on the counter instead of into your hands.
 
The Manager of that cashier will most certainly measure the efficiency
and might reprimand the cashier to be more efficient
by handling the customers in a much quicker way.
 
The Manager ought to be recognizing that this cashier’s actions
is without  doubt efficiently and effectively sending their customers
to the competitor’s doorstep.

 customer journey mapping

Effective Leadership Processes and Measures

An effective leadership will have processes to discuss, monitor

and measure the Best Practices for Customers.
 
Do you have project Teams seeking to find that extra 10%
i.e. the extra positive experience for their Customers ?

Do you use tools like mapping the Customer's Journey throughout the Company?

So that you can generate ideas at each contact point to seek opportunities 

to make life easier or more pleasant for the Customer. 
 
Is quality and process improvement your top agenda? 
 
So that you can give quick recognition to employees who demonstrate valuable improvements.

 customer service training

 

Why Customer Service Training is a Small Investment with a Big Pay-off?

Companies often assume that investment in Customer Service Skills Training is a waste of money!

It is unfortunate that these Companies do not ask their former Customers for their views!

Everyone can give examples of 'bad' Customer experiences that would amaze the Company Leadership.

Please note that effective delivery of excellent Customer Service will retain customers and generate long term profits.

Training plays a key part to achieve this.

Customer Service Excellence is about processes, knowledge and behaviors.

Good Customer Service Training should address each of these 3 elements, whether this is internal or external training.

Above all, training adjusts the priorities and aligns the focus of all personnel, whether Customer Service, Sales, Administration or Managers. 
happy customer

The Benefits of Customer Service Training

It helps the organization to pinpoint and have clear focus on what they want to achieve with each Customer.

The organization will instill the shared purpose with their employees i.e. why it’s important of keep and retain the Customers.

So that they will learn to align their role in ensuring the company’s success. Focus drives attitude and behaviors throughout the Organization.

The leadership will be much more aware of desired attitudes and behaviors and therefore will be much more likely to praise employees.

All the employees especially the Customer Care Teams will heighten their awareness to the core skills and techniques with their Customers, as well as positive actions that will deliver Customer Service Excellence.
 
Interest, support and encouragement from management will motivate them to want to perform well with their Customers.

Everyone in the organization will be singing off the same page.

 happy-customer

Continuous Improvement and Best Practice

Customer Service Excellence is about managing, meeting and exceeding expectations.

Customer Expectations are constantly changing, the bar is forever being raised.

This means that Teams at all levels in the Company must respond to this by continuously seeking to identify opportunities to 'exceed'.

Teamwork sessions must be held quarterly to brainstorm and generate improvement ideas that are essential to achieving excellence.

The Customer Care Teams themselves should be encouraged and empowered to continuously seek out Best Practice, to review and improve.

Achieving Customer Service Excellence is a continuous process that should be energetically pursued by all in the Organization.

To find out more on How you can achieve Customer Service Excellence by joining our training programs. 

customer best practice

 

Some credit to this Article given to http://EzineArticles.com/2652092

 

 

 
 
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Neuro Linguistic Programming Or NLP – The Greatest Self-Improvement System in the World

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Neuro Linguistic Programming is the study of human excellence.

accomplishment

I will explain the fundamental principles of Neuro Linguistic Programming and the many NLP techniques and how they work.

NLP is the influencing of human behavior through the adoption and practice of certain established techniques and procedures.

Actually, NLP stands for Neuro Linguistic Programming,

  • where ‘neuro’ is related to both mind and body,
  • ‘linguistic’ is about language patterns or structures and
  • ‘programming’ is devising ways and means of coordinating mind, body and language for shaping behavior to achieve better results than before in various walks of life.

In a sense, Neuro Linguistic Programming can help you in many ways, if only you get to know its techniques and how to use them for your benefit.

I use NLP everyday of my life as it allows me to learn new tasks at an alarming rate.

NLP helps to strengthen my self-confidence and self-esteem, I always keep up a positive attitude and I can handle life’s challenges in a more positive way.

It works by identifying in others the essential characteristics of exceptional talent, successful attitudes and empowering beliefs, and NLP helps you to learn them as well.

  

Neuro Linguistic Programming is the study of the structure of subjective experience.

Neuro Linguistic Programming was first developed in the early 1970’s by an information scientist, Richard Bandler, and a linguistics professor, John Grinder. From their studies of successful people, they created a way to analyze and transform human excellence, resulting in the most powerful, practical psychology ever developed.

NLP is a practical application of how people think.

Described as “software for your brain” it allows you to automatically tap into the kinds of experiences you want to have.

With Neuro Linguistic Programming you can create your own future, and you can have choices about your feelings, especially when it matters most.

A state of the art communications method for nurturing personal and professional growth, Neuro Linguistic Programming creates an environment for graceful personal change.

 

The Fundamental Principles of Neuro Linguistic Programming:

The map is not the territory. We respond to our thoughts and memories. These are our internalized map of reality. However, these maps are not true reality.

Experience has a structure. When we change the structure, the experience will automatically change.

People work perfectly. People are always making the best choices available for them. People already have all the resources they need.

Anyone can do anything. If one person can do something, anyone can learn to do that same thing. When there is a physical or environmental limit, the world of experience will let us know.

Mind and body are parts of the same system.

You cannot NOT communicate. We are always communicating, at least non-verbally. Even thoughts are communication with the self.

The meaning of your communication is the response you get. Communication is not what is intended, but what is received.

Underlying every behavior is a positive intention.

The person or element with the most flexibility in a system will have the most influence. Neuro Linguistic Programming gives you flexibility.

There is no such thing as failure – it is feedback for the next step.

 

Changed Perceptions:

You can turn to Neuro Linguistic Programming when you are interested in developing your personality traits and characteristics, which determine your verbal and non-verbal reactions to the happenings in this world.

As a first step, let us understand that your perception of reality is based on your subjectivity.

Just as a map is merely a miniature representation of a territory, what you perceive as real is only a colored representation of reality, not the reality itself.

You can’t help but look at the world through rose-colored glasses. Your reactions are dictated not by the reality but by your view of that reality.

Neuro Linguistic Programming helps you in realizing this and reducing, if not completely removing, your subjectivity.

You will then consider adopting alternative viewpoints of reality and, consequently, bringing about a shift in the way you react to it.

Why do people react differently to a particular event or situation?

Is it not because of the differences in their individual perceptions of that event or situation?

What a traumatic event is to one may not be the same to another.

For instance, some people may take verbal or physical abuse lightly or simply ignore it.

Others may be so affected by it that they need psychological or medical treatment.

The underlying philosophy of Neuro Linguistic Programming is based on the premise that it is possible to change one’s perceptions, beliefs and behavior so that traumatic experiences become possible to treat.

It is also possible that you might even become immune to trauma.

 

Get Rid of Phobias:

You can similarly get rid of your phobias, if any, by going into the factors that cause your fear in the first place, with the help of NLP techniques.

You can look at things in the way that your adversaries do.

You can consider the same things from a totally new perspective.

Or, you can study people who have achieved excellence in any particular aspect of their life, find out what qualities and factors contributed to their success and then import the same or similar factors and qualities into your life in an effort to achieve excellence in your chosen field.

You can lower your levels of unhappiness or raise the levels of happiness by transforming your belief portfolio, your preconceived notions, your language patterns that display your innermost feelings, your unconscious mind that exposes your conscious reactions to the external world, and so on.

In short, Neuro Linguistic Programming transforms you into a new you, a happier you and a more effective you, capable of dealing with this world in a much better way than before.

 

The Many Neuro Linguistic Programming Techniques and How They Can Help You!

The New Behavior Generator – This technique for accelerated learning allows you to make any new action or skill automatic in your behavior. It is useful any time you want to have more choices, learn a new skill, or model an expert.

Discovering Your Mission – This technique brings your desires, goals and values together to create a mission that promotes a deep sense of personal satisfaction.

Achieving Your Goals – This technique helps you create well-defined, compelling and attainable goals, and provides a pathway to their natural realization.

Creating Rapport and Strong Relationships – Improve your ability to deal with others with respect and dignity.

Powerful Persuasion Strategies – Persuasion is the ability to offer compelling value to others.

Building a Positive Relationship With Yourself – This technique create the deep personal congruence that leads to enthusiasm, charm and personal power.

Eliminating Fears and Phobias – This technique neutralizes the powerful negative feelings of phobias and traumatic events.

Building Self-Confidence – This technique allows you to stay resourceful when you are criticized, whether it is at home, at work, or with friends. This enables you to use criticism as feedback to improve your relationships.

Developing Self-Appreciation – This technique helps you to gain the appreciation for yourself that others have for you. It is useful for building self-appreciation and confidence.

Having Pervasive Self-Esteem – This technique takes any unwanted behavior and transforms it into a desire to become more the person you want to be. It is useful anytime you want to change unwanted behaviors or feelings.

Maintaining a Positive Mental Attitude – This technique rids you of negative past decisions or imprint experiences. It is useful anytime you want to change limiting attitudes or create new, empowering ones.

The Keys To Peak Performance – This technique provides a liberating perspective and a chance to preview your future. Use it to create the life you want to live.

 

Neuro Linguistic Programming can help you become adept in whatever is important to you, whether that means getting along with your family or co-workers or being more effective on the job.

Neuro Linguistic Programming lets you model human excellence in any form.

It is an overall powerful system for improving oneself personal development at any level.

 

If you would like us to help you achieve excellence in work, business and life, kindly check our Training Programs on Neuro Linguistics Programming.

success

Article Source: http://EzineArticles.com/2036931

 

Learn-How-To-Read-Body-Language

What is Body Language ?

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disagreement body language

Everyone does it

Humans have the tendency to communicate with each other.

This can happen in obvious and in not so obvious ways.

We speak, we write.

However, we can also communicate without even using words at all.

If words are used to communicate content, this nonverbal communication speaks about our relationships.

This is probably even more important than getting the message across.

We are meta-communicating – communicating about communication!

 

When words just don’t do it

When we are talking to a person we also need to make it clear how the content of our message is to be interpreted.

The way we do this speaks about the relationship we have to this person, or at least the way we think of this person.

Words cannot do this.

It is easier to show than it is to speak about our emotions.

The meaning of our words is created through body language.

In the de Saussurian meaning this language (in opposed to the parole) is used for nonverbal communication.

We use it all the time.

Most of the time we are not even aware of using it.

Touching somebody during the conversation means something completely different than not touching our partner in conversation.

It is just not possible to communicate without using non-verbal language – written word is the only exception.

hand shaking

 

Are we aware?

Most of the body language is communicated on an unconscious level.

Yet it has an extensive influence to the quality of our message.

From this we can conclude that it would be a good idea to become conscious of our – and what is of even greater importance – others body lingo.

We can learn to use our body language for a purpose and to understand the body language of others.

We also have to be aware that body language is interpreted culturally – its meanings differ in different cultures.

The interpretation depends on the situation, the culture, the relationship we have with the person as well as the gender of the other.

What this means is that not a single signal of our body has the same meaning in all parts of the globe.

This is an important point and should be taken into account.

The language of our body is integrally connected to the spoken language and our complete behavioral pattern.

With all this put together, various signals can also complement each other to strengthen the meaning of what we communicate.

Some social groups have developed a specific body language which is very explicit because the use of words is difficult in a given situation.

These are mostly minority groups in cultures where there is a great history of prejudice of the dominant culture.

 

children happy

 

Feelings matter

Body language is used especially to express feelings.

For instance if we are fond of someone, it is often difficult to say that directly to the person.

It is, on the other hand, easier to make our feelings clear (intentionally or unintentionally) through body language.

The opposite is also true.

We may say that we ARE angry through words yet our body language may be saying loud and clear that we are NOT.

This can be very confusing for the recipient of the message.

The situation is usually described as giving out double messages – one message in words and an opposite message in body language.

It is also difficult to lie or cover up our feelings through body language.

We may give their true feelings away by not being aware of their body language.

Research has shown that most people pay more attention to, and believe more readily, their impression of how a person acts through body language than what is said through words.

As a consequence we tend to doubt, or put a question mark behind, the spoken words if they do not correspond with the language of the body .

 

comunicating

Awareness of how we communicate = Vital

Only a small part of how we come across to another person is decided by the words we speak (according to research, less than 5%).

It is of vital importance that we know and (to a certain extent) control our body language.

The recipient of our body language will have a feeling that is often difficult to describe, to put into words or to prove that something was communicated.

But it was.

We have all surely said to ourselves: ‘I think he/she does not like me’ or ‘I do not really believe what was said’.

It is called intuition and body language plays a very big role as it gives us messages about the other person that we can interpret at an intuitive level.

We need to get to know our own body language first.

We should learn about it so that we can recognize it in others as well as in ourselves.

 
For more information on Body Language Mastery Training, kindly check out our upcoming training programs.
Article Source: http://EzineArticles.com/152958
are you serious

Are you Serious about Customer Service

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Is your company serious about online customer service?

When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers.

You can also increase your ROI and improve online sales with excellent customer service.

If you are truly serious about offering quality customer service, your best option would be Customer Relationship Management ( CRM ) software.

 

CRM Solutions

With Customer Relationship Management (CRM) software you can reduce customer service costs and increase your conversion rate at the same time.

All the while, you will be making your customers happier, which will lead to more sales and an increase in ROI.

Customer Service Management ( CRM) software helps small businesses and large businesses alike by offering customer service messenger, support messenger and support messenger.

These offer 24/7 customer service to customers and potential customers. They can also allow you track customers online and track consumer behavior online as well.

CRM software can offer live chat help and/ore animated avatar help, animated avatar service, animated avatar support and animated avatar guide.

Many people prefer the avatar because it makes them feel more like they are talking to an actual person.

Serious quality customer service means a serious customer service solution.

Consider CRM software for your online business if you would like to convert visitors to buyers and improve your ROI.

For more information about customer service improvement techniques, training and consultation, kindly contact us at 6013-4802720 or send a note at our online contact form.

 

website-changes

Why You Need A Website?

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Even if you’re not planning on selling online, a well-crafted site is essential for any business.

online shopping

 

Q: My business is very small, just me and two employees,and our product really can’t be sold online. Do I really need a website?

A: That’s a good question.

In fact, it’s one of the most important and most frequently asked questions

of the digital business age…. decades ago in internet years, the future of e-commerce was anybody’s guess, but even the most negative futurists agreed that all the signs

indicated that a large portion of future business revenues would be derived from online transactions or from offline transactions that were the result of online marketing efforts.

So should your business have a website, even if your business is small and sells products or services you don’t think can be sold online?

My answer is Yes, if you have a business, you should have a website.

Period. No question. Without a doubt.

Also, don’t be so quick to dismiss your product as one that can’t be sold online.

Nowadays, there’s very little that can’t be sold over the internet.

More than 20 million shoppers are now online, purchasing everything from books to computers to cars to real estate to jet airplanes to natural gas to you name it.

If you can imagine it, someone will figure out how to sell it online.

Let me clarify one point: I’m not saying you should put all your efforts into selling your wares over the internet, though if your product lends itself to easy online sales, you should certainly be considering it.

The point to be made here is that you should at the very least have a presence on the web so that customers, potential employees, business partners and perhaps even investors can quickly and easily find out more about your business and the products or services you have to offer.

That said, it’s not enough that you just have a website.

You must have a professional-looking site if you want to be taken seriously.

Since many consumers now search for information online prior to making a purchase at a brick-and-mortar store, your site may be the first chance you have at making a good impression on a potential buyer.

If your site looks like it was designed by a barrel of colour-blind monkeys, your chance at making a good first impression will be lost.

One of the great things about the internet is that it has leveled the playing field when it comes to competing with the big boys.

As mentioned, you have one shot at making a good first impression.

With a well-designed site, your little operation can project the image and professionalism of a much larger company.

The inverse is also true.

I’ve seen many big company websites that were so badly designed and hard to navigate that they completely lacked professionalism and credibility.

Good for you, too bad for them.

You also mention that yours is a small operation, but when it comes to benefiting from a website, size does not matter.

I don’t care if you’re a one-man show or a 10,000-employee corporate giant; if you don’t have a website, you’re losing business to other companies that do.

Here’s the exception to my rule: It’s actually better to have no website at all than to have one that makes your business look bad.

Your site speaks volumes about your business.

It either says, “Hey, look, we take our business so seriously that we have created this wonderful site for our customers!”

or it screams, “Hey, look, I let my 10-year-old nephew design my site. Good luck finding anything!”

Your website is an important part of your business.

Make sure you treat it as such.

professionalwebsite

Why Do You Need A Professional Website?

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A professionally designed website serves many purposes. A few are described below:

Give your business a name:
A website helps a business to gain a brand name. This is important to let your business reach the target audience round the clock. Here lies the consideration for customers who can access the business anytime anywhere.

No need to go for brick and mortar facilities:
A website serves the purpose of selling the products without having a proper place of storage. The products can put to display after getting manufactured. There is no need to hire lots of personnel to handle the inventory records. You website will make many tasks simpler.

Get the customers’ perspective through your website:
A website helps in communicating with existing and future customers so you can get a clear idea about what’s going good with your business and what needs to be modified. Share your thoughts and get better input.

Inform what’s happening at your business end:
A website can be used efficiently to tell people what’s new and what’s being planned at your business end. The information can be about any events going to take place in connection with your business.

Maximize the customer participation through free service provision:
You can provide the tickets or any related information to the scheduled event just for free at your website. Visitors will like your efforts and you will find support in the form of easy process involved.

More sales with effective website:
A website makes it possible to get higher sales as there are global customers and the global market. The main thing is to get a professionally designed website from some expert web design company like CyberDesignz.

Customer satisfaction- the main reason to have a website:
Strong communication with customers is the result of a powerful website. If attained it leads to customer satisfaction that is the secret of any business success.

Make your products identifiable:
A website helps you in reaching the target customers and they will prefer you only if you have a reputed name. A well designed website and well developed website can do the magic for your online business.

More visibility more demand- benefit of a website:
A website takes a local business to a global scene so higher visibility guarantees raised demand from present and future customers.

Keep your customer share- the competitors are going global:
No business can think of ignoring the importance of web presence. To fight with global customers you need a website as well. Give them a tough time with a professionally designed website. It will help you in retaining your loyal customers who can get impressed with other appealing websites.

Let your customers visit your business- upload photos or videos:
You can share photos and videos with your site visitors so that they feel the sense of care you have for them. It will also create a positive and professional image of you among your customers. It will also remove the thought of fake business as it is common in the online world.

Quick replies to queries of site users:
Through your website you can easily answer all the questions coming into the minds of site users as soon as possible. This will serve as a step toward better customer care.

Brand name for small businesses as well:
Small businesses are the best beneficiaries of web based operations as there is great support toward globalizing the business and giving it a brand name.

Round the clock availability of services:
A website makes it possible to serve the customers 24 hours a day and 7 days a week. This is also helpful for businesses to earn maximum from online activities as users prefer to go for buying whenever they feel convenient.

More followers more customers:
A website helps in getting more fans as the facility is provided at most of the sites. This also improves the customer base for any business. Fans will also be active in spreading your business word to their contacts and it will support your efforts toward increased site traffic.

Can serve the local market in the best possible way:
People search for the relevant material by using local search facility provided by the search engines so if your website is present there then your target audience will find you with less effort.

Accessing regional markets to gain more profits:
Just like local markets, a website also makes your business spread in regional markets as well and enables you to dream for more revenues.

Serving the country- a website can be customized:
Many businesses look toward serving the national customers so they made their web presence that way. Website can make the service better if the design is made professionally.

Going global- the main target of any website:
Enjoying global markets and serving global clients is a pleasant experience at one end and profitable activity at the other end.

Understanding the expectations of international customers and tactics of international players:
Website helps in understanding what are the rising demands of people round the globe and how their expectations are fulfilled.

Want to serve the niche market? Website will accompany you:
If you are dealing in specific products or addressing the specific needs of some specific communities then a perfectly designed website can help you in achieving your goal efficiently.

Testing new product and services is possible with a website:
A website can be a place where you can check the response of new products or services launched at your business. You can also have an idea what would be the specification of your new product or services. Listen to your customers what they have to say. All this is possible with a user friendly website.

Feedback- communication can’t complete without it:
What is the response of your site users with the products or services you offer? You can have a better idea if your website allows this kind of effective communication with your customers.

Quick conversation with customers and partners:
A website facilitates easy and speedy communication with your customers and business partners. It also helps you in getting connected with those who can be your prospects.

Spread your thoughts to those who are ready to read:

A great advantage of website appears in the form of spreading your thoughts. There is good flow of ideas from experts to beginners, from website owners to customers and from customers to business owners.Make your site users aware about your business:
By giving details of your business you can let the site users know what you actually possess to offer to your valued customers. Testimonials can support your this effort.

Updating the customers with latest happenings:
A website helps to great extent what’s new in your news to share. You can update your content on regular basis and provide all the necessary information to your site users in an efficient manner.

Express your business in your own way:
Through a website you can effectively communicate with your target audience and tell them about why they should prefer your products or services. This also serves to cover the communication gap between you and your customers.

Website- your shop stop:
Your website is just like a traditional setup of business where buyers come and get the products of their choice against some cost. Your website is a salesman so make this salesman efficient while having a professional look.

Your discounts- customers will appreciate:
Many businesses offer special price cuts or gift hampers if orders are placed through website. You can also use this tactic for more sales. It will bring more traffic to your website.

Use unique approaches to attract site users:
There are a lot of options that can be useful to enhance the impact of a website over its users. It can be in the form of contest or polls against certain topics. Pe4opl will find them engaged at your site while prolonging their stay.

Know the language difference of scattered target customers:
This is very important because through a website you are going to target global audience and it would not be a difficulty to learn their language as it can be automatically done at your website. Provide the site users with language options that they can use according to their convenience.

A website defines what your business actually is:
If you are at scratch then keep this in mind that your website should be representative of your business approach and your vision in the long run. There is a need to give complete detail of what your offers are and how you charge your offers.

Customer relations- better handling with a website:
Website helps in establishing strong relations with your prospective and existing customers. Your website is actually your public relation manager. There should be proper replies to all the queries that site users may have from time to time. Build strong bond with your target customers- the way to succeed in online business war.

Can see your business crossing the boundaries with right marketing strategies:
After having a website if you utilize right set of tools to market your business then you will see your business expanding in short time across geographical boundaries.

Joint ventures- no more a dream:
By having a website you will be in a position to join hands in hands with global partners. You doesn’t have to own a large capital for this purpose instead small business are among major beneficiaries of having web presence.

Allow customers to place their orders in just few minutes:
The great advantage of a website is to place an order in just few clicks. This has made the shopping easy and it’s the major reason why people prefer buying online rather than going to brick shops.

Appeal media and get right response through your web presence:
Website offers good support in developing right terms with media. New content is their hunt and your website serves the best purpose in that regard.

Low cost marketing and high profits:
The cost incurred in the advertising efforts is very low as compared to traditional ways of promoting a business. The profits are also at maximum that way.

Hire the best talent through your website:
Ni recruitment charges as your website will place your ad for a vacant position and you will get heavy response from potential candidates.

Stand a step ahead your competitors:
With all entering into the global business world, you can afford to be an exception. Fight tight with your competitors by having a strong and professional website.

Check who is visiting your business spot:
At a website it is possible to use tools for understanding the behavior of your site visitors. What is their number and what are they doing at your site. This behavior analysis will help you to focus the areas of their interest at your website.

Collect email addresses for future dealings:
At a website you can arrange some basic information collection spot where site visitors are asked to give some data like name and email addresses. This will help you in future to make contact for marketing purpose.

People move through search engines so be sure you are there:
Most of the searches at World Wide Web are made through search engines so your website should present there in order to get attention of search engines and users as well.

Having a website displays a professional business attitude:
Web presence is the sign of professionalism. Almost every business tries to give web appearance so that users will believe the professionalism possesses by the business owners.

Online money making- a latest approach:
More and more websites are providing dealing through their website. Higher sales and profits are possible through this way. This money making approach works with less efforts and gives more returns.

It’s for your own convenience to reach the target audience:
No more hassles to go for diverse marketing tactics and hiring long lines of employees instead you can win the right customers with a professionally developed website.

Marketing approach is more powerful with a website:
It’s easy to market a website rather than marketing for the products separately. A perfectly done website will take you to new heights of online success. You can also hit millions of customers with a single internet marketing toolkit.

Stop thinking and start acting.

We are waiting for your call.Get your website designed with experts and professionals here.

You will not regret your decision as heavy profits are tied up with a perfect web design.

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Customer Service Quotes

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These quotations are ideally suited for presentations, articles, and speeches related to customer service.

We obviously don’t own them. However, we do own them in this website. That being stated, you are welcome to copy a freely distribute this material in this format provided the copyright notice remains intact.

 

A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him.

Unknown

A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.

Unknown

As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.

Unknown

Be everywhere, do everything, and never fail to astonish the customer.

Macy’s Motto

Being on par in terms of price and quality only gets you into the game. Service wins the game.

Tony Alessandra

Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?

Jeffrey Gitomer

Coming together is a beginning. Keeping together is progress. Working together is success.

Henry Ford

Common sense if of paramount importance in business and customer service.

Unknown

Customer complaints are the schoolbooks from which we learn.

Unknown

Customer service is awareness of needs, problems, fears and aspirations.

Unknown

Although your customers won’t love you if you give bad service, your competitors will.

Kate Zabriskie

Customer service is training people how to serve clients in an outstanding fashion.

Unknown

Customers are an investment. Maximize your return.

PeopleSoft Ad

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

Donald Porter V.P., British Airways

Customers who don’t get support become someone else’s customers.

Brigade Ad

Do what you do so well that they will want to see it again and bring their friends.

Walt Disney

Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!

Gene Buckley, Sikorsky Aircraft

Every great business is built on friendship.

JC Penney

Forget about the sales you hope to make and concentrate on the service you want to render.

Harry Bullis

Good leaders must first become good servants.

Robert Greenleaf

Good service is good business.

Siebel ad

Here is a simple but powerful rule: always give people more than what they expect to get.

Nelson Boswell

I don’t think companies will ever be really done with being as focused on their customers as they could be.

Adam Klaber

Chances are they won’t buy.

Tom Watson

I won’t complain. I just won’t come back.

Brown & Williamson Tobacco Ad

If Franz Kafka were alive today he’d be writing about customer service.

Jonathan Alter

If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.

Mark Perrault, Rally Stores

If we don’t take care of our customers, someone else will.

Unknown

If you don’t genuinely like your customers, If you don’t understand that you work for your mislabeled subordinates, then you know nothing of leadership. You know only tyranny.

Dee Hock, CEO Emertus

If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working. That’s the key -listening to make sure that you understand the customers and that you make them feel that you understand. When a customer calls up with a complaint, we obviously can’t change the past. But we have to deal with the problem.

Penny Handscomb

If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?

Dale Dauten

In business you get what you want by giving other people what they want.

Alice MacDougall

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.

Doug Warner

It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.

Doug Smith

Let me pass, I have to follow them, I am their leader.

Alexandra Ledru-Rollin

Maybe ‘Customer Service’ should be more than one department.

SAP Ad

Never underestimate the power of the irate customer.

Joel Ross

Organizations have more to fear from lack of quality internal customer service than from any level of external customer service.

Ron Tillotson

People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.

Theo Michelson, State Farm Insurance

People expect good service but few are willing to give it.

Robert Gately

People perform best and deliver the best customer service when they like what they do.

Unknown

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Peter Drucker

Quality, is job one.

Ford Company

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company’s service is shoddy, doing a few things well can earn you a reputation as the customer’s savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

William H. Davidow

The customer’s perception is your reality.

Kate Zabriskie

The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.

Max DePree

The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind.

William James, Psychologist

The longer you wait, the harder it is to produce outstanding customer service.

William H. Davidow

The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.

John Woods

The quality of our work depends on the quality of our people.

Unknown

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

Peter Drucker

The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price.

Eugene B. Habecker

The way to a customer’s heart and wallet lies in how well we initially serve our customers and recover from poor service.

Unknown

There are no traffic jams along the extra mile.

Roger Staubach

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Sam Walton

There’s a place in the world for any business that takes care of its customers–after the sale.

Harvey MacKay

To begin with, that use of automation on the phone lines is a bad move. Call centers are designed to get ‘em on the line, get ‘em off the line. But what companies forget is that customers know when they’re being treated badly. And when you’re not treated well, you’re going to go somewhere else or make the company pay. You’re going to call back, madder, and go for management -maybe with lawsuits.

Ann Humphries

To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.

Unknown

Treat every customer as if they sign your paycheck … because they do.

Unknown

Unless you have 100% customer satisfaction … you must improve.

Horst Schulz

Washrooms will always tell if your company cares about its customers.

Unknown

We make our money out of our friends. Our enemies will not do business with us.

Elbert Hubbard

Well done is better than well said.

Benjamin Franklin

What we are doing is satisfying the American public. That is our job. I always say we have to give most of the people what they want most of the time. That is what is expected of us.

William Paley

Whatever your business is, talk to your customers and provide them with what they want. It makes sense.

Robert Bowman, CEO Major League Baseball Advanced Media

When you serve the customer better, there’s always a return on your investment.

Kara Parlin

When you start viewing your customers as interruptions, you’re going to have problems.

Kate Zabriskie

Without great employees you can never have great customer service.

Richard F. Gerson

You are serving a customer, not a life sentence. Learn how to enjoy your work.

Laurie McIntosh

You cannot always control circumstances, but you can control your own thoughts.

Charles Popplestown

You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services.

Joe Paterno

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.

Jerry Fritz

Your best customers leave quite an impression. Do the same, and they won’t leave at all.

SAP Ad

Your customers expect your entire operation to revolve around them.

SAP Ad

Your most unhappy customers are your greatest source of learning.

Bill Gates

 

selfimprovement

Self Improvement

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What would you do to STEP UP your life? 

If only self improvement advice were free and scattered around everywhere, then there will be no problem regarding life, happiness and success.

But then again, this is life. And it does not work that way.

achievement in life

 

What would you do if you are trapped in an environment that you do not want to be in? 

What if you are sick and tired of your job?

What can we do to solve this dilemma?

It is possible to take inspired and motivated action to survive your present situation and live the life you always dreamed of.

It is not that easy though. 

You will have to come out of your comfort zones to discover potentials and opportunities waiting for you. 

You have to conquer your fear and take calculated risks.

You have to stay focused and persevere despite the difficulties you will encounter.

Success does not come easy. 

It takes heart, passion and time. Experience is also a factor.

The learning you get everybody becomes your foundation. These are the things we do not need to pay for.

You have to work harder, dig deeper, and sacrifice more to attain your ambitions.

But no, you do not have to hate the world and feel bad when you encounter difficult situation. 

Just remember the Law of Attraction.

If you hate the world, the world will hate you back.

What can you do?

Below are some free advises to help you when facing difficult situations in life. They will also serve as your guide to improve yourself.

1. Learn to love your current situation. 

See all the positive sides of life.  Be enthusiastic.  Love your boss, your coworkers, your family, your friends, and even strangers that you meet on the streets.

It may not be easy, but nothing is impossible with a strong will power.

Just do not fall in love so much that you totally forget about your dreams.

Love, but try to hold on to reality.

2. Balance is the key. 

Dream and take some positive action to move you toward your goals.

Take it one step at a time.

While you are slowly starting on the long journey to success, be patient and be as enthusiastic as possible. 

Do not hurry up too much that you totally forget how to enjoy life.

Appreciate the beautiful things you will encounter on the journey.

One day, you will finally attain what you have always longed for. 

But when that day comes, do not look down on those who belittled you. Forgive and forget.

3. Stay humble. 

Do not criticize others when you see that you are becoming more successful than they are.

Try to help them. 

Inject your positive aura into their personalities. 

When you give, you will yield back equal or greater rewards.

4. Are you ready to begin the journey? 

Start it with the courage and desire to improve your life.

Survive and go through it with persistence, enthusiasm, and positive thinking. 

Finish it with a resounding bang of accomplishment and with the desire to help others succeed as well.

There are many other self improvement advice that will get as you get on with your daily life.

Take note that you are not alone.

There are others in much more difficult situations.

That is why is there will be a shortage of free advice about self improvement you can get from other people who are only too happy to help.

To Fast Track to Self Improvement check out Training Programs NLP for Work, Business and Life.